Warranty details

Key points

  • Our pianos only come with a warranty if expressly stated on your purchase invoice
  • The warranty duration is printed on your purchase invoice
  • The warranty is non-transferable and expires if / when you sell the piano to a 3rd party.
  • We guarantee that your piano was free from material defect or manufacturing faults on the original date of purchase.
  • If faults or defects appear, we will repair/replace the piano
  • This warranty only applies to pianos originally sold to, and currently located in, the UK.
  • We will cover the costs of labour and materials for repairs or replacement.
  • We will pay for the collection and return delivery costs

Warranty conditions

  • Repair or replacement of pianos is at our discretion.
  • Costs for repair or replacement are covered by us.
  • There will be no refund or reduction of the original price paid.
  • We are only responsible for loss & damage pertaining to the process of repairing or replacing the piano. We are not liable for any other damage or loss.
  • If we provide a replacement piano it should be a similar model and value
  • Your consumer rights are not affected by this warranty.

The following are excluded from this warranty:

  • regular maintenance such as tuning, regulation, squeaks, buzzes and voicing.
  • normal wear on parts, or replacement of parts such as strings, felts, tapes, keytops, etc.
  • damages or defects caused by improper use, handling, maintenance, care or storage of the piano.
  • damages caused by accidents, liquid, fire, or poor ventilation and/or insulation and/or unsuitable environment such as a conservatory, shed, garage or non-domestic setting.
  • repairs or maintenance carried out by the customer or unqualified piano technicians.
  • All components, software and operation relating to a silent system (regardless of where/when it was installed and regardless of who manufactured the system) are only covered by warranty if specifically stated on your purchase invoice.