10-year warranty details

Our Yamaha pianos come with a 10-year warranty. This page will hopefully answer any questions you might have about the guarantee

When does the 10-year period begin and end?

The guarantee begins at on the same day that it arrives in your home. It ends 10 years later at midnight at the end of that same date.

What is covered by the guarantee?

We have tried to mirror the same guarantee that Yamaha supply with their new pianos. Here is the relevant part of the wording from Yamaha’s Manufacturer’s Warranty PDF.

“Yamaha guarantees with this limited warranty that your Yamaha product is free from material and/or manufacturing faults at the time of the original date of purchase. Should manufacturing or material faults become apparent within the warranty period, Yamaha will repair or replace the product in question. Yamaha will cover the costs of labour and materials in case of repair or replacement”

Here is our own wording:

“Mark Goodwin Pianos Ltd guarantees with this limited warranty that your piano is free from material and/or manufacturing faults at the time of the original date of purchase. Should manufacturing or material faults become apparent within the warranty period, Mark Goodwin Pianos Ltd will repair or replace the product in question. Mark Goodwin Pianos Ltd will cover the costs of labour and materials in case of repair or replacement”

Who will handle the work?

In the event of some work being carried out under the warranty, we will provide a technician to complete the work at our own expense, usually on-site at your home.

Is the warranty transferable to future owners?

No, the warranty is non-transferable

Will I receive a paper copy of the warranty?

No, the warranty statement is included in the invoice which you will receive by email.

Will my warranty expire if you go out of business?

Yes.

Things that are not covered by the warranty

• Cosmetic issues such as imperfections to the cabinet or brasswork are not covered so please make sure you are pleased with the appearance of the piano before making your purchase. If you are buying the piano unseen you are welcome to send a friend to inspect the piano for you or better still, hire a local technician to inspect the piano before purchase.
• The piano is not guaranteed against any issues that are caused by environmental conditions where the piano is located. Pianos should not really be left in conservatories, garages, sheds, greenhouses or in direct sunlight or too close to radiators, open fires or on top of underfloor heating.
• In general, you can relax knowing that we will look after you and your piano in the event of any faults developing. Just don’t leave it in your shed! :)