Gary Pfeffer - Yamaha U3

Hi Mark,
I’d like to let you know how completely thrilled I am with the Yamaha U3 I bought from you a couple of months ago. It has recently had its first tuning – thank you! – and the sound it now has is absolutely amazing, even better than when it was delivered. It also looks totally stunning! It really does look and feel like a brand new instrument. Considering that it is actually 31 years old, I must say the level and quality of refurbishment is extremely high. Before I came to your showroom, I looked around at some other U3s. In particular, I saw a couple in the showroom of a very well established Midlands dealer. Despite charging over £1000 more than you, the refurbishment was not in the same league.

Therefore, I am really pleased not just with my piano, but also with the fact that I bought it from you. At every step you have been truly helpful yet without applying any pressure at all. It was an absolute pleasure to deal with you. Your approach to business is refreshing, and I really hope that your company prospers – you deserve it.
Thank you!

Gary also sent me some video feedback