If you buy one of our Yamaha U1 or U3 pianos then you will be pleased to know that you can send the piano back for any reason within 14 days. The movers will collect it free of charge and we will give you a 100% refund with no questions asked and we will also send you an extra 1% (usually £30-£40) to apologise for the inconvenience.
There are only 2 exemptions:
If we charged you for a delivery involving flights of stairs we will refund the price of the piano (plus 1%) but we will not be able to refund the money you paid for the stairjob.
2. Silent conversions
If you have asked us to convert your chosen piano to silent then this 14 day moneyback guarantee doesn’t apply. This is because we would be changing the piano permanently to silent for you. This policy is inline with the distance selling act.