Privacy Policy

Last edited: 16 May 2025

Our contact details

Name: Mark Goodwin Pianos Ltd
Correspondence Address: 426 Rochdale Road, Royton, OL2 6TS
Phone Number: 0161 2139402
E-mail: hello@mgps.uk or markgoodwinpianos@gmail.com

What type of information we have

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name, email, phone number, address)
• Purchase history and preferences
• Communication records
• Piano teacher referrals and student connections (where applicable)

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To respond to sales enquiries
• To arrange delivery or viewing appointments
• To send marketing communications (if opted-in)
• To handle teacher referral bonuses or discounts

We also receive personal information indirectly, from the following sources in the following scenarios:

• Referral forms submitted by piano teachers regarding their students
• Customer interactions through our eBay listings and website contact forms

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [info@markgoodwinpianos.co.uk](mailto:info@markgoodwinpianos.co.uk)
(b) We have a contractual obligation.
© We have a legal obligation.
(f) We have a legitimate interest.

What we do with the information we have

We use the information that you have given us in order to:
• Respond to your enquiries
• Process piano sales and deliveries
• Maintain warranty and service records
• Send optional marketing updates
• Track and process referral rewards

We may share this information with:

• Trusted delivery partners for piano transport
• Our payment providers (e.g., Stripe, PayPal)
• HMRC or legal authorities if required by law

How we store your information

Your information is securely stored on password-protected systems and encrypted cloud storage.

We keep personal contact details for 7 years in line with HMRC requirements. We will then dispose of your information by securely deleting digital records and shredding physical documents if held.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access
• Your right to rectification
• Your right to erasure
• Your right to restriction of processing
• Your right to object to processing
• Your right to data portability

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Document created on: 16/05/2025

Please contact us at hello@mgps.uk, 0161 292 1551, or by post at the address above if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113