Paul Maddocks - Yamaha U3

Hi Mark
Just wanted to say thanks for your great service and excellent piano. I was very wary entering the market to buy a piano, but you made the process very simple and stress-free and we are extremely happy with our purchase. I decided to check you out as you were relatively local and there was a lot of positive feedback about you on the internet. This is thoroughly deserved. While your website is very informative in terms of background info, stock and prices, I enjoyed my trip out to your showroom and your willingness to demonstrate many different pianos. I felt no pressure to buy, and did not feel as though you wanted me to buy ‘this’ or ‘that’ piano. Instead you talked about the relative merits of each and let me make my own mind up. I think your business approach is very refreshing, and I can tell you care about offering decent products and good service. It was much nicer to deal directly with the owner of the business, rather than a commission-driven sales assistant with a fraction of the knowledge you possess. The absence of hard-sell is a definite plus. Myself and the whole family are very happy with the piano. It’s condition is immaculate. It really is like new and even after a fair bit of moving around has remained in pitch. I look forward to the first free tuning around Christmas time. The piano is exactly what I was looking for. Tonally not too bright, while smooth in the mid-range and definition in the low end. As you said – quite mellow. The keys are light enough for my 2 young daughters to play on without deterring them, and as it also has the ‘practise’ pedal all the better for those first few years while they are plonking away in the background! Our only regret is not buying a piano sooner. I will be sure to recommend you to any friends or colleagues who are looking to buy a piano without hesitating. Thanks again and good luck in the future. Kind regards,
Paul Maddocks