Terms of Sale

These Terms & Conditions apply to all purchases made from Mark Goodwin Pianos Ltd, whether via our website, over the phone, or in person. They are provided in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Company Details

Mark Goodwin Pianos Ltd
Company No: 04897635
Registered Office: 12 Thornham Old Road, Royton, Oldham, OL2 5UN
Trading Address: 426 Rochdale Road, Royton, Oldham, OL2 6TS
Email: hello@markgoodwinpianos.co.uk
Phone: 0161 213 9402

Product Information

We provide detailed descriptions, photographs, and condition reports of each piano listed for sale. Please ask for additional information or videos before purchasing.

Pricing and Payment

Prices include VAT unless stated otherwise. Payment must be made in full before delivery. We accept bank transfers, debit/credit cards, and selected finance options.

Delivery

We will arrange delivery via our trusted piano movers. Delivery times will be confirmed after purchase. Additional charges may apply for locations with restricted access or upper-floor deliveries.

Right to Cancel (Distance Selling)

If you purchase a piano without seeing it in person, you have the right to cancel the contract within 14 days of delivery, as per the Consumer Contracts Regulations.

To cancel, you must notify us in writing (email is fine) within 14 days. The piano must be returned to us in the same condition you received it. Return transport costs will be deducted from your refund unless the piano is faulty or misdescribed.

Returns and Refunds

If you cancel within the 14-day period, we will refund the full purchase price minus any delivery or collection charges, within 14 days of receiving the returned piano.

If the piano is faulty, we will arrange repair, replacement, or a full refund at no cost to you.

Additional Charges

Any additional delivery services (e.g., stair carries, craning, storage) will be quoted separately and must be agreed upon before delivery.

Warranty

All pianos come with a warranty as stated on the product page. The warranty covers mechanical defects not caused by misuse, environment, or accidental damage.

Contact

To request cancellation, report a problem, or ask a question, please contact:
Email: hello@markgoodwinpianos.co.uk
Phone: 0161 213 9402