Terms of Sale
These Terms & Conditions apply to all purchases made from Mark Goodwin Pianos Ltd, whether via our website, over the phone, or in person. They are provided in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Company Details
Mark Goodwin Pianos Ltd
Company No: 04897635
Registered Office: 12 Thornham Old Road, Royton, Oldham, OL2 5UN
Trading Address: Mark Goodwin Pianos, Unit 2, Stadium Works, Dogford Road, Royton, Oldham, OL2 6UA
Email: hello@markgoodwinpianos.co.uk
Phone:
0161 213 9402
Product Information
We provide detailed descriptions, photographs, and condition reports of each piano listed for sale. Please ask for additional information or videos before purchasing.
Pricing and Payment
Prices include VAT unless stated otherwise. Payment must be made in full before delivery. We accept bank transfers, debit/credit cards, and selected finance options.
Delivery
We arrange delivery through specialist piano movers. Standard ground-floor delivery is free to mainland Great Britain and Northern Ireland. Deliveries to other islands, the Republic of Ireland and destinations outside the UK are quoted individually.
Stairs, craning, restricted access, storage and other non-standard delivery requirements may incur an additional charge. Any known additional charge will be quoted and agreed before delivery.
After payment is in place, we ask the piano movers to contact the customer directly to arrange a suitable delivery date.
14-Day Returns and Cancellation
We offer every customer an additional 14-day change-of-mind returns promise, whether the piano was purchased online, by telephone or during a showroom visit.
To use this promise, you must notify us by email no later than 14 days after delivery. We will arrange and pay for standard return collection from the original delivery address. We do not charge a collection fee or restocking fee.
We will refund the full piano purchase price and any standard delivery charge within 14 days of receiving the piano back at our warehouse.
Our voluntary change-of-mind promise does not normally apply if, at your request, we materially alter or personalise the piano after the order is placed, such as by fitting a silent system. We will explain this before carrying out the work.
Distance and off-premises purchases may also carry statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Our policy for showroom purchases is an additional contractual promise and should not be confused with the statutory distance-selling cancellation right.
Faulty or Misdescribed Goods
Every piano must be of satisfactory quality, fit for its intended purpose and as described, as required by the Consumer Rights Act 2015.
If a piano does not meet these requirements, the appropriate remedy will depend on the circumstances and timing. It may include rejection and refund, repair, replacement or a price reduction. We will not charge the customer for a remedy that we are legally required to provide.
Nothing in these Terms, our returns policy or our warranty limits the customer’s statutory rights.
Additional Charges
Any additional delivery services (e.g., stair carries, craning, storage) will be quoted separately and must be agreed upon before delivery.
Warranty
The warranty applicable to each piano, including its duration, is stated on the product page and confirmed on the purchase invoice. The purchase invoice is the definitive record of the warranty supplied with the piano.
Our warranty covers qualifying defects in materials or manufacture, subject to the conditions and exclusions published on our Lifetime Warranty page. It does not cover routine maintenance, normal wear, environmental damage, accidental damage or misuse.
The warranty is provided in addition to the customer’s statutory rights and does not replace or restrict those rights.
Contact
To request cancellation, report a problem, or ask a question, please contact:
Email: hello@markgoodwinpianos.co.uk
Phone:
0161 213 9402